Independent Traveller – Terms & Conditions
1. Deposits – Hotel Rooms & Lodges
A 50% non-refundable deposit is required on all accommodation bookings. If the booking is made within 7 days of the arrival date, full payment is required. All payments and deposits must be made within 7 days of your booking otherwise your booking will be automatically cancelled. All deposits are non-refundable; however it can be transferred to another date provided we receive enough notice. If transferring your booking a $25 administration fee will be charged. Your new booking date must be within 12 months of your original booking date and deposits can only be transferred once. In the event of price increases, all current rates will apply to your extended booking. Care and consideration is taken at all times with respect to your reservation however in the event an administration error occurs and we are unable to honour your reservation for whatever reason, a full refund will be given to the guest upon approval by property management with no administration deductions.
2. Deposits – Camping
A 100% non-refundable payment is required on all camping bookings. All payments must be made within 7 days of your booking otherwise your booking will be automatically cancelled. All payments are non-refundable; however it can be transferred to another date provided we receive enough notice. If transferring your booking a $10 administration fee will be charged. If transferring your booking within 7 days of your arrival date, a $25 administration fee will be charged. Your new booking date must be within 12 months of your original booking date and payments can only be transferred once. In the event of price increases, all current rates will apply to your extended booking. Care and consideration is taken at all times with respect to your reservation however in the event an administration error occurs and we are unable to honour your reservation for whatever reason, a full refund will be given to the guest upon approval by property management with no administration deductions.
3. Balances – Accommodation & Camping
The balance of your booking fee will not be refunded in the following events: Early departure, less than 24 hours notice of not arriving, non arrival (without notice) will be charged the remaining fee. Outside providers, if booked, require a minimum of 48 hours notice of cancellation, otherwise full payment will be made to them and your credit card will be debited accordingly.
4. Cancellations - Hotel Rooms, Lodges & Camping
No shows and cancellations after check in will be subject to 100% cancellation fee. If after arrival, a guest decides to terminate their stay for whatever reason, i.e wet weather, there will be no refund of any monies as your accommodation would have been allocated for your specific dates.
5. Payment Methods
We accept the following methods of payment: Visa (1.7% surcharge applies), Master Card (1.7% surcharge applies), Debit Cards (0.05% surcharge applies), AmEx (3.5% surcharge applies), Direct Bank Transfer and Cash.
6. Travel Insurance
Cedar Creek Management shall not be liable for any loss or damage to guests’ valuables/personal property. We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.
7. Environmentally Friendly Hotel
We are an ecological sensitive mountain resort and respectfully request that our guests are like minded. Water is our most precious resource, please observe Beaudesert Shire’s water restrictions, and be conservative with your water usage. Keep showers to a minimum, and do not leave taps running. We would appreciate that cigarette butts and rubbish are not discarded on or around our property as receptacles are provided.
8. Hygiene & Damages
A $250 cleaning/deodorizing/damages fee will apply if required following your stay. In extreme cases, additional charges may apply. Creek Lodges and all rooms situated within Frog, Platypus and Wallaby Lodges will be serviced daily by housekeeping (rooms booked for 2 or more consecutive nights).
9. Noise & Nuisance
Our guests enjoy the tranquility and peace provided. It is important that all guests are aware of other guests’ peaceful inhabitance. Please make sure loud music and noise is kept to a minimum after 10.00pm.
10. Price Increases
As of 1st April each year, the new travel year begins. Whilst every effort is made to maintain prices as printed or quoted, they may be subject to increase without notice to cover unforeseen costs.
11. EFTPOS & Cash Out
We have EFTPOS facilities for our guests’ convenience. A limited amount of cash is kept on the property at any one time therefore cash outs are not always possible. Minimum cash out is $10.00 and the maximum cash out is $50.00.
All of our rooms and lodges are non-smoking. In the event your room requires deodorizing following your stay, a $250 fee will be charged.
13. Reception – Check in & Check out
Reception is open [Sunday to Thursday – 8am to 5pm (phone line open from 9am)] and [Friday and Saturday 8am to 7pm (phone line open from 9am)]. An after hours check in service by our caretaker is available when reception is unattended (24 hour reception). Check in is from 2pm and check out is at 10am. If an early check in is required from 12pm, a $75 fee will be charged and from 10am, 50% of the room rate will be charged. All check ins and check outs must be done during the above hours. If you cannot check in or out during the above times, arrangements need to be made prior to your arrival with a reservations team member. Early departures need to settle their account the night before if departing before 8.00am.
14. Alcohol – Licensed Venue
Our Rainforest Restaurant, Lounge Bar and Terrace Kiosk is fully licensed therefore no alcohol is to be brought into these venues. Guests found to be drinking their own alcohol in our restaurant or main building will be asked to leave the premises. Guests are welcome to bring their own alcohol to their accommodation only.