Staff Manual - Employee Handbook & Standards of Work
We are pleased to introduce our newly updated Staff Manual - Employee Handbook & Standards of Work, a comprehensive guide designed to provide you with all the information and resources you need to thrive in your role here at Cedar Creek Lodges.
The below manual is more than just a reference document - it's a reflection of our commitment to supporting you in delivering excellence every day!
Staff Manual - Employee Handbook & Standards of Work
Inside, you'll find detailed policies, procedures, and expectations that will help you navigate your day-to-day responsibilities with confidence. Whether you're new to the team or a long-standing member, this manual will serve as a valuable resource to ensure we maintain a consistent, professional, and supportive workplace.
Please take the time to familiarise yourself with the contents of the Staff Manual. It's important that everyone is on the same page, working together towards our shared goals. If you have any questions or need further clarification on any of the topics covered, don't hesitate to reach out to your Supervisor or one of our Senior Managers.
Standard Operating Procedures - Department Specific
In addition to the general policies and procedures found in the Staff Manual, we have provided access below to our Standard Operating Procedures (SOPs) for each department. These SOPs are designed to give you clear, step-by-step guidance on performing your daily tasks to the highest standard. By following these SOPs, we ensure that our operations remain consistent, efficient, and aligned with our commitment to quality.
Administration & Accounts
- Accounts Payable
- Accounts Receiveable
- Audit Preparation & Compliance
- Bank Reconciliation
- Communication Protocols
- Data Management & Filing
- Data Protection & Confidentiality
- Financial Reporting
- Payroll Management
- Petty Catch
- Supplies & Inventory Management
- Support
- Tax Compliance
Food & Beverage - Back of House
- Opening Checklist
- Closing Checklist
- Compliance & Record Keeping
- Food Preparation
- Health & Safety
- Inventory Management
- Quality Control
- Service
- Training & Development
Food & Beverage - Front of House
- Greeting & Seating Guests
- Table Maintenance
- Serving Food & Beverage
- Beverage Service
- Wine Service
- Cash Handling & Payment Processing
- Communicating with Kitchen
- Guest Allergies & Dietary Requirements
- Handling Reservations & Walk Ins
- Taking Orders
- Upselling
- Guest Complaints & Resolutions
- End of Service Clean Up
- Health & Safety Compliance
- Inventory Management
Conferences
Weddings
- Wedding Coordination
- Wedding Venue Set Up
- Wedding Venue Pack Down
- Wedding Floor Supervision
- Wedding Floor Service
Housekeeping
- Amenity Restocking
- Bathroom Cleaning
- Buggy & Cart Setup
- Chemical Handling & Safety
- Communication
- Deep Cleaning
- Emergency Procedures
- Event Venue Cleaning
- Guest Request Handling
- Guest Room Maintenance Reporting
- Inventory Management
- Lost & Found
- Pest Control
- Room Cleaning
- Room Inspection
- Staff Training
- Waste Disposal
Maintenance
- Daily Maintenance
- Emergency Protocols
- Guest Room Maintenance
- Incident Reporting
- Inventory Control
- Outdoor Management & Maintenance
- Preventative Maintenance Schedule
- Sustainable Practises
- Tool & Equipment Management
- Event Venue Maintenance
- Workplace Health & Safety
Reception
- Check In Procedure
- Check Out Procedure
- Reservation Handling
- Cash Handling & Financial Transactions
- Complaint Handling & Resolutions
- Managing Lost & Found
- Telephone Etiquette
- Walk In Guest Procedure