Staff Manual - Employee Handbook & Standards of Work

We are pleased to introduce our newly updated Staff Manual - Employee Handbook & Standards of Work, a comprehensive guide designed to provide you with all the information and resources you need to thrive in your role here at Cedar Creek Lodges.

The below manual is more than just a reference document - it's a reflection of our commitment to supporting you in delivering excellence every day!

Staff Manual - Employee Handbook & Standards of Work

Inside, you'll find detailed policies, procedures, and expectations that will help you navigate your day-to-day responsibilities with confidence. Whether you're new to the team or a long-standing member, this manual will serve as a valuable resource to ensure we maintain a consistent, professional, and supportive workplace.

Please take the time to familiarise yourself with the contents of the Staff Manual. It's important that everyone is on the same page, working together towards our shared goals. If you have any questions or need further clarification on any of the topics covered, don't hesitate to reach out to your Supervisor or one of our Senior Managers.

Standard Operating Procedures - Department Specific

In addition to the general policies and procedures found in the Staff Manual, we have provided access below to our Standard Operating Procedures (SOPs) for each department. These SOPs are designed to give you clear, step-by-step guidance on performing your daily tasks to the highest standard. By following these SOPs, we ensure that our operations remain consistent, efficient, and aligned with our commitment to quality.

Administration & Accounts

Food & Beverage - Back of House

Food & Beverage - Front of House

Conferences

Weddings

Housekeeping

Maintenance

Reception