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Terms & Conditions

Independent Traveller – Terms & Conditions

1. Deposits – Hotel Rooms & Lodges

A 100% non-refundable deposit is required on all accommodation bookings. If the booking is made within 7 days of the arrival date, full payment is required. All payments and deposits must be made within 7 days of your booking otherwise your booking will be automatically cancelled. All deposits are non-refundable; however, it can be transferred to another date provided we receive enough notice. If transferring your booking a $25 administration fee will be charged. Your new booking date must be within 12 months of your original booking date and deposits can only be transferred once. In the event of price increases, all current rates will apply to your extended booking. Care and consideration are taken at all times with respect to your reservation however in the event an administration error occurs and we are unable to honour your reservation for whatever reason, a full refund will be given to the guest upon approval by property management with no administration deductions.

2. Deposits – Camping

A 100% non-refundable payment is required on all camping bookings. All payments must be made within 7 days of your booking otherwise your booking will be automatically cancelled. All payments are non-refundable; however, it can be transferred to another date provided we receive enough notice. If transferring your booking a $10 administration fee will be charged. If transferring your booking within 7 days of your arrival date, a $25 administration fee will be charged. Your new booking date must be within 12 months of your original booking date and payments can only be transferred once. In the event of price increases, all current rates will apply to your extended booking. Care and consideration are taken at all times with respect to your reservation however in the event an administration error occurs and we are unable to honour your reservation for whatever reason, a full refund will be given to the guest upon approval by property management with no administration deductions.

3. Balances – Accommodation & Camping

The balance of your booking fee will not be refunded in the following events: Early departure, less than 24 hours notice of not arriving, non-arrival (without notice) will be charged the remaining fee. Outside providers, if booked, require a minimum of 48 hours notice of cancellation, otherwise, full payment will be made to them and your credit card will be debited accordingly.

4. Cancellations - Hotel Rooms, Lodges & Camping

No-shows and cancellations after check-in will be subject to 100% cancellation fee. If after arrival, a guest decides to terminate their stay for whatever reason, i.e wet weather, there will be no refund of any amount as your accommodation would have been allocated for your specific dates.

5. Payment Methods

We accept the following methods of payment: Visa (1.7% surcharge applies), Master Card (1.7% surcharge applies), Debit Cards (0.05% surcharge applies), AmEx (3.5% surcharge applies), Direct Bank Transfer and Cash.

6. Travel Insurance

Cedar Creek Management shall not be liable for any loss or damage to guests’ valuables/personal property. We strongly recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

7. Environmentally Friendly Hotel

We are an ecological sensitive mountain resort and respectfully request that our guests are like minded. Water is our most precious resource, please observe Beaudesert Shire’s water restrictions, and be conservative with your water usage. Keep showers to a minimum, and do not leave taps running. We would appreciate that cigarette butts and rubbish are not discarded on or around our property as receptacles are provided.

8. Hygiene & Damages

A $250 cleaning/deodorizing/damages fee will apply if required following your stay. In extreme cases, additional charges may apply. Creek Lodges and all rooms situated within Frog, Platypus and Wallaby Lodges will be serviced daily by housekeeping (rooms booked for 2 or more consecutive nights).

9. Noise & Nuisance

Our guests are here to enjoy the tranquillity and peace provided. It is important that all guests are aware of other guests’ peaceful inhabitance. All guests are required to observe house rules, trespass, noise (music is to be turned down low after 10.00pm) and general behavior, particularly at night. Any guests creating nuisance may be asked to leave immediately and will be liable for any damages caused either to other guests or the proprietor.

10. Price Increases

As of 1st April each year, the new travel year begins. Whilst every effort is made to maintain prices as printed or quoted, they may be subject to increase without notice to cover unforeseen costs.

11. EFTPOS & Cash Out

We have EFTPOS facilities for our guests’ convenience. A limited amount of cash is kept on the property at any one time, therefore, cash outs are not always possible. Minimum cash out is $10.00 and the maximum cash out is $50.00.

12. Smoking

All of our rooms and lodges are non-smoking. In the event, your room requires deodorizing following your stay, a $250 fee will be charged.

13. Reception – Check in & Check out

Reception is open [Sunday to Thursday – 8am to 5pm (phone line open from 9am)] and [Friday and Saturday 8am to 7pm (phone line open from 9am)]. An after hours check-in service by our caretaker is available when reception is unattended (24-hour reception). Check in is from 2pm and check out is at 10am. If an early check-in is required from 12pm, a $75 fee will be charged and from 10am, 50% of the room rate will be charged. All check-ins and check-outs must be done during the above hours. If you cannot check in or out during the above times, arrangements need to be made prior to your arrival with a reservations team member. Early departures need to settle their account the night before if departing before 8.00am.

14. Alcohol – Licensed Venue

Our Rainforest Restaurant, Lounge Bar and Terrace Kiosk is fully licensed therefore no alcohol is to be brought into these venues. Guests found to be drinking their own alcohol in our restaurant or main building will be asked to leave the premises. Guests are welcome to bring their own alcohol to their accommodation only.

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News & Media

3 days ago

Cedar Creek Lodges

Wedding photo's at Cedar Creek Lodges turn out spectacular 😍👍 ... See moreSee less

Wedding photos at Cedar Creek Lodges turn out spectacular 😍👍

3 days ago

Cedar Creek Lodges

IF YOU HAVEN’T DONE SO ALREADY!!

Enter our giveaway for a chance to win a nights stay at one of our SPA ROOMS for 2 incl Breakfast 🍳😲

It’s simple👌🏼

✅ Like Our Page
✅ Share this post
✅ Tag whoever you would tag with you and tell us why?

🌟 the WINNER will be announced on Friday 31st May 🌟Who’s ready for a Mid Month May Accommodation and Breakfast package giveaway!! 🙋🏽‍♀️🙋🏽‍♂️

- 1 Night's Accommodation at Cedar Creek Lodges Spa Rooms for 2
- Hot & Cold Buffet Breakfast for 2

The rules are simple 😜

🙂LIKE Our Page!!!
🙂TAG That Person You’d Take!!!
🙂SHARE our post!!!

This giveaway is valued over $269!!
The winners for this competition will be announced on Friday the 31st of May

GOOD LUCK!! 🙊🙉🙈

*This competition is not endorsed or sponsored by Facebook.
... See moreSee less

IF YOU HAVEN’T DONE SO ALREADY!! 

Enter our giveaway for a chance to win a nights stay at one of our SPA ROOMS for 2 incl Breakfast 🍳😲

It’s simple👌🏼

✅ Like Our Page 
✅ Share this post 
✅ Tag whoever you would tag with you and tell us why? 

🌟 the WINNER will be announced on Friday 31st May 🌟

 

Comment on Facebook

I would like to take my 7 year old son who is my everything and helps me with lots of little things around the house which makes it easier for me with severe arthritis in my knees and spine. A special treat to say thank you to him would be awesome

Justin Edwards and I are celebrating our 10yr wedding anniversary this September...but also it’s my birthday in July and this looks like a cozy winter get away 💜

I'd take Charmaine Rheannon Gavin because we really need a get away this would be fantastic for us to win

Drew Murphy Sometimes the kids are crazy, And we take each other for granted too, But this would be the perfect opportunity, To show you how much I love you. 💕

Greg Jacobi To soak up and enjoy some relaxation time after a very busy year!

Would be amazing 💕

Luke Delisser my wonderful hubby, we haven’t had a night away from our boys since our 10 year wedding anniversary which was nearly 7 years ago lol

Tony Pyke. Need a mid week stay away to refresh🙏🏻❤️🙏🏻❤️🙏🏻❤️

Ian Connell We live very busy lives; as do we all. However, we have a daughter with ASD. As a result, I home school her to give her the best chance for an education without stress and anxiety. We love and live for our gorgeous girl. However we have not had any time for ourselves for at least 18 months. I would like to give thank ceader creek lodger for the chance to win this Fantastic competition!

Luke Davern, my one true love, deserves a luxurious weekend away 😍😍

I would probably take my mum Beth Lewis, we could both use the restful break together :)

Nick Lagerberg.... we didn’t get to celebrate our anniversary this year cause you were sick. How nice would it be to have a belated celebration at Cedar Creek Lodges?!

Rick Whitley my husband and I were married there 2 years ago in July. Its could be our anniversary weekend away with NO kids 😂

Done already would be amazing

Heather Russell girls weekend! To celebrate your birthday <3

I would love to return with my husband Dean as we got married there 7 years ago (hope I still get to enter as my hubby does not have a Facebook account, therefore I cannot tag him)

Dan Sharpe

I’d take Jess Corbutt Jordan because she is just an amazing friend who knows when I’m having a bad day and turns up just to make me smile. But most of all she needs a night away from “mum,Mum,Mum” nagging 😂

Why omg really why not is the question? This would be absolutely wonderful to get away from the kids for a night for our wedding anniversary Rachel Goodburn Shayana Hardy Emma Casson Angela Schrodter Mandy Mumford Bonnie Holland Hayley Berry

Matt Sosimenko this would be a lovely get away just for us to have some time together

Will Soderberg - how good does this look 😍

Peter Mills, because l love him with all my heart ♥ forever

Chris Biggs... the perfect partner after years of anything but a good relationship. Our two year anniversary coming up in a couple of weeks 🥰

My mum Janelle Kennedy to thank her for all her love and support

Just sound so relaxing and a break from every day life is realy needed for my husbane and I.

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